Instructions for Filing a Complaint
1. Before you file a complaint, read any relevant Consumer
Tips. This information is designed to help consumers resolve disputes and
protect themselves from future problems.
2. This form cannot be filed electronically. You must either enter
the information on the Consumer Complaint form through your keyboard and print
the completed form, or print a blank form and complete it in ink.
If you do not have
access to a printer, please call the Consumer Protection Division and request
a Consumer Complaint form, or mail us the required information in the form
of a letter. You can call us toll-free within North Carolina at 1-877-5-NO-SCAM,
(919) 716-6000 from outside of North Carolina, or (919) 716-0058 for Spanish
speakers.
3.
Please provide all the information requested by the form. Explain your complaint
in the "EXPLANATION" section and on additional sheets if necessary.
Be sure to tell what happened, when it happened, and where it happened, and
be specific about any oral statements
the business made to you, especially those which influenced you to
deal with the company. Try to be brief but thorough. Also include photocopies
(not originals) of any written contract, receipts, warranty, advertisements,
or letters that are involved.
4.
For Automobile Complaints: please use the "Consumer Complaint (Motor
Vehicle)" form. Include with your complaint the following documents
and information:
- Vehicle sales complaint:
Please submit photocopies of the bill of sale, credit contract, and any
correspondence relating to the problem.
- Used car warranty
complaint: Please submit photocopies of the warranty, and describe in
your explanation any oral warranties or promises made about the condition
of the car.
-
Any car repair complaint: Please submit photocopies of the repair orders or written estimates.
5. Other specialized complaint forms that our office uses are:
-
Telemarketing Fraud Complaint Form
-
Do Not Call Complaint Form
These
forms indicate the types of information you should submit so that we can
handle your complaint.
6.
Be sure to sign your name on the completed form.
7. After we receive
your complaint, we will review it, and in most cases, contact the business
named in the complaint for its response.
Complaint Forms